What We Do

Hospitality Consulting

Carlar Hospitality Consultants provides measurable data on hotel hospitality services and comparative benchmark data on which to base marketing and performance decisions. For a sample of a clients, please view our client list

Customer Perception Analysis

Carlar Hospitality Consultants' Customer Perception Analysis has been designed to monitor performance in the hospitality industry. We offer you a means to increase market share, maximise profits, and enhance corporate image.

The survey undertaken by our hospitality consultants allows hotel management to monitor the actual quality of service and products experienced or perceived by the consumer while a guest.

Our database for a standard analysis entails monitoring of over 2656 guest contact points. The data are collected in an in-house survey Remove (over a 72-hour period) and then analysed immediately to measure service and performance levels in all departments. We provide an in-depth report on your operation's strengths and weaknesses by department and compare it with corporate standards and your market competitive set. You will have access to information on:

  • Where your organisation can make adjustments in service and product to maximise customer satisfaction

  • Comparisons of hotel services with market competitors

  • Hotels strengths and weaknesses

  • Verification and audit of in-house cash integrity test and control systems

  • Indicators as to where the bottom-line can be improved

  • An action plan that has extracted all components of guest service that have obtained less than 20% guests' satisfaction, the formatting of this plan allows the management team to adjust and prioritise the action on a priority bases

More on the Customer Perception Analysis